Return Policy Page

Thank you for shopping at The Gifts Fairy!

We want to ensure you're happy with your purchase. If for any reason you need to return an item, please review our return policy below.

Eligibility for Returns

Items can be returned within 28 days of receiving your order.

Items must be unworn, unwashed, undamaged, and have all original tags attached.

Final sale items (clearly marked on the product page) are not eligible for return or exchange.

Return Process

To initiate a return, please contact us at info@thegiftsfairy.co.uk or by phone at +44 7500 727330 within the return window.

We will provide you with a return authorization number (RAN) and instructions on how to return your item(s).

Securely pack the item(s) in its original packaging, if possible.

Include a copy of your packing slip or receipt with the returned item(s).

Ship the return package to the following address:

The Gifts Fairy

Returns Department (RAN: [Your RAN Number])

10 Bedford St

Rhyl, Denbighshire LL18 1SY

United Kingdom

Please note: You are responsible for the cost of return shipping. We recommend using a trackable shipping service.

Refunds

Once we receive your returned item and confirm it meets the eligibility criteria, we will issue a full refund to your original payment method within [Number] business days.

Shipping costs will not be refunded unless the return is due to our error (e.g., incorrect item shipped).

Exchanges

We currently do not offer exchanges. If you would like a different item, you may return your original item for a refund and then place a new order.

Exceptions

We reserve the right to deny returns or exchanges for items that do not meet the eligibility criteria or that show signs of wear or damage.

Questions

If you have any questions about our return policy, please contact us at infor@thegiftsfairy.co.uk or by phone at +44 7500 727330.