Support Policy Page

We at The Gifts Fairy are committed to providing excellent customer service and ensuring a smooth shopping experience. This Support Policy outlines how we can assist you with your inquiries and concerns.

Contact Channels:

We offer multiple ways to reach our support team:

Email: info@thegiftsfairy.co.uk (preferred for detailed inquiries)

Phone: +44 7500 727330 (available during business hours: Monday to Saturday 10am until 5pm)

Website Contact Form: Located on our "Contact Us" page 

Support Hours:

Our support team is available to assist you during the following hours:

+44 7500 727330 (available during business hours: Monday to Saturday 10am until 5pm)

We can help you with a variety of issues, including:

Order inquiries (order status, tracking information, changes)

Product information and recommendations

Payment questions

Shipping and returns

Troubleshooting website issues

Account management

Response Times:

We strive to respond to all inquiries within one business days during support hours. For complex issues, it may take slightly longer to investigate and provide a resolution.

Self-Service Resources:

We also offer a variety of self-service resources to help you find answers quickly:

FAQs: A comprehensive list of Frequently Asked Questions can be found on our website.

Knowledge Base: We offer a collection of articles and guides covering various topics related to our products, services, and website.

Feedback:

We value your feedback and suggestions. Please let us know if you have any questions, concerns, or ideas for improvement by contacting us using any of the methods mentioned above.

Updates to this Policy:

We reserve the right to update this Support Policy at any time. We will post the revised policy on our website and update the "effective date" below. Your continued use of our website after the amended policy is posted constitutes your acceptance of the amended policy.

Effective Date: 1 June 2024